GenShift: From Tension to Teamwork

Course Overview

In today’s fast-paced work environment, five generations are working side by side. Successfully navigating this generational diversity is the key to enhancing employee retention, boosting recruitment, and elevating overall job satisfaction. GenShift is your essential guide to bridging the generational divide.

Are you experiencing conflict in the workplace? You're not alone - 80% of workplace tensions stem from generational differences, yet only 5% of organizations aren’t taking action to train in this area.

Online and self-paced

Defining the Generations.
The Roots of Generational Tension.
Lessons From Dr. Jeffery's Research.
From Tension to Teamwork.

Price: $195

Meet your instructor

Dr. Katherine Jeffery is a pioneering generational researcher and practitioner dedicated to helping companies thrive amid the ongoing global leadership transition. With decades of expertise, Dr. Jeffery has made it her mission to empower teams with the tools they need to succeed across generations.

The GenShift eLearning Course

Based on Dr. Jeffery’s extensive research and real-world experience, the GenShift eLearning course is a masterclass designed to transform how your teams communicate, collaborate, and succeed. This course isn’t just informative—it’s engaging, thought-provoking, and even fun!

The Challenge

Generational Tension

Did you know that 80% of workplace tensions stem from generational differences, yet 95% of organizations aren’t taking action? GenShift provides the practical solutions you need to turn generational tension into teamwork.

What You’ll Learn:

Identify and Appreciate: Recognize the unique values, communication styles, and work preferences of each generation.
Understand and Adapt: Explore how upbringing and cultural contexts shape work behaviors.
Collaborate and Innovate: Develop strategies to foster synergy within your multi-generational teams.
Leverage Strengths: Harness the distinctive skills and experiences each generation brings to the table.

Course Content

Module 1 - Overview

Module 1 - Overview (~2 ½ hr.)

Basics of Risk and Resilience

Turbulence and Complexity
Building Enterprise Resilience

Embracing Change

Beyond Risk Management
Resilient Supply Network

Illustrative Examples

Product Industries: Nokia, L Brands, Cisco, Dow
Service Industries: Veolia, DHL, Cardinal, AEP

Module 2 - Systems Thinking

Module 2 - Systems Thinking (~3 ½ hr.)

Triple Value framework

Interdependence of Economy, Society and Environment
Sustainability & Resilience: Synergies and Trade-Offs

Practitioner Case Studies

Dow Chemical
American Electric Power
L Brands/Victoria’s Secret
IBM Smarter Cities

Module 3 - Implementation

Module 3 - Implementation (~3 hr.)

Design for Resilience

Fundamental Design Principles
Stepwise Methodology

Resilience Toolkit

Resilience Indicators
Resilient Analytics & Simulation

Application Examples

Dow Chemical Supply Chain Simulation
EPA New England Regional Simulation

Module 4 - Looking Ahead

Module 4 - Looking Ahead (~1 hr.)

Future challenges

Information technology
Urban community resilience
Environment and energy

Conclusions

Capsule LMS

Sunshower Course page